Refund Policy

1. Introduction

Welcome to Kataan Textile. Customer satisfaction and trust are important to us. We aim to provide quality clothing, accurate product descriptions, and a reliable shopping experience. This Refund Policy explains the circumstances under which refunds may be requested, how refund requests are reviewed, and how approved refunds are processed.

This policy applies to purchases made through the Kataan Textile website. By placing an order, customers agree to the terms described in this policy, subject to their rights under applicable consumer protection laws.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

You receive a damaged or defective product.
You receive an incorrect item that differs from your confirmed order.
Your order is cancelled before dispatch and the payment has already been collected.
Your order cannot be fulfilled because the purchased product is unavailable.
A refund is otherwise approved under our applicable policies or required by law.

Each request will be reviewed based on the circumstances, order details, and available supporting information. Refunds are not automatically granted for every request and may be subject to the conditions described below.

3. Refund Request Timeframe

Customers should contact Kataan Textile within 7 days of receiving their order if they wish to report a damaged, defective, or incorrect product.

Please provide your order number, a description of the issue, and clear photographs of the product where appropriate. An unboxing video may also help us review the condition of the parcel.

We encourage customers to report concerns as soon as possible so that we can investigate and offer an appropriate resolution.

Any timeframe or condition in this policy is subject to applicable consumer protection laws and does not restrict rights that cannot legally be excluded.

4. Conditions for Refund Approval

To help us assess a refund request, customers may be asked to provide:

A valid order number or proof of purchase.
The name of the purchased product.
A clear explanation of the reason for the request.
Photographs or other relevant evidence, where applicable.
The product and its original packaging, tags, and accessories, if a return is required.

Returned products should generally be unused, unworn, unwashed, and unaltered, except where inspection is reasonably necessary to identify a defect or incorrect item.

Our team will review each request fairly before confirming whether a refund, replacement, exchange, or another remedy is appropriate.

5. Non-Refundable Situations

Unless required by applicable law or approved by Kataan Textile, refunds may not be available in the following situations:

The customer changes their mind after receiving an accurately supplied product.
The item has been worn, washed, altered, or damaged through customer misuse.
The product is returned without required components or shows signs of use beyond reasonable inspection.
The customer provides incorrect delivery information that results in additional delivery complications.
The claim does not meet the applicable refund conditions.

Minor differences in color caused by screen settings or lighting may occur when viewing clothing online. However, significant differences between a product and its description will be reviewed on a case-by-case basis.

6. Refunds for Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us promptly.

Our team may request photographs, an unboxing video, or the return of the item for inspection. Once the issue has been verified, we will communicate the available resolution.

Depending on the circumstances, the resolution may include a refund, replacement, exchange, or another remedy consistent with our policies and applicable law.

Where the issue is confirmed to be our responsibility, reasonable return shipping costs will be handled according to our approved process and applicable legal requirements.

7. Order Cancellation and Refunds

Customers who wish to cancel an order should contact our customer support team as soon as possible.

If the order has not been dispatched, we will review the cancellation request. If payment has already been collected and the cancellation is approved, the applicable refund will be processed.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, customers should contact us for guidance under our applicable return, exchange, and refund procedures.

If Kataan Textile cannot fulfill an order because an item is unavailable, we will contact the customer to discuss an appropriate resolution, including a refund where applicable.

8. Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers pay the courier when the parcel is delivered. Since payment is collected at delivery, there is generally no prepaid amount to refund unless a payment has otherwise been collected.

If you have paid for an order and subsequently qualify for a refund, please contact our team with your order details. We will explain the available refund method and any information needed to process it securely.

Customers should not include cash inside returned parcels unless explicitly instructed through an approved and secure process.

9. Refund Processing Time

Once a refund is approved, we will initiate processing within a reasonable period.

The time required for the funds to reach you depends on the payment method, payment provider, bank processing times, and any verification requirements.

We will communicate the expected processing timeframe when confirming your refund. If a refund has not arrived within the communicated period, please contact us with your order number so we can investigate.

10. Refund Method

Approved refunds will generally be issued through the original payment method where practical and supported by the relevant payment provider.

If the original payment method cannot receive the refund, our team will contact you to agree on an appropriate alternative, subject to verification and applicable requirements.

For security reasons, we may request reasonable information to verify the original transaction or confirm the refund recipient. We will not ask you to disclose your account password or one-time security codes.

11. Exchanges and Refunds

In certain situations, an exchange or replacement may be a suitable solution, particularly when a customer receives an incorrect or defective product.

However, an exchange is not the only possible remedy in every situation. Refunds and other remedies will be considered in accordance with the circumstances, our applicable policies, and relevant consumer protection laws.

For additional information about exchanges, please review our Exchange Policy on the Kataan Textile website.

12. Changes to This Refund Policy

Kataan Textile may update this Refund Policy from time to time to reflect changes in our business practices, payment methods, services, or legal requirements.

Any revised policy will be published on this page with an updated “Last Updated” date. Customers are encouraged to review this page periodically.

13. Contact Us

If you have questions about refunds, order cancellations, or a refund request, please contact Kataan Textile through the contact details listed on our website's Contact Us page.

Please include your order number, the reason for your request, and any relevant supporting information so our team can assist you efficiently.

Thank you for choosing Kataan Textile. We value your trust and are committed to treating every customer fairly while providing quality clothing and reliable service.

Kataan Textile – Style, Quality, and Trust.